The Client
The Client is a premium Dutch yacht manufacturer specializing in high-performance, fully customized yachts. The company is recognized for its exceptional craftsmanship, innovative engineering, and meticulous attention to detail, combining cutting-edge design with superior durability and performance to deliver a unique luxury boating experience.
Job Overview
The Service Team Lead is the primary technical and operational leader for Clients’ service activities in the United States, with a focus on Florida and the Caribbean. The role is responsible for ensuring high-quality service delivery, managing technical escalations, coordinating service partners, and maintaining Client’s service standards across the region.
While the position includes team leadership responsibilities, it is fundamentally a hands-on technical leadership role focused on technical ownership, troubleshooting, decision-making, and execution excellence.
Key Responsibilities
- Lead and oversee all technical service operations for Client in the US and Caribbean region.
- Act as the primary escalation point for complex mechanical, electrical, and hydraulic issues.
- Coordinate service activities, ensuring timely and high-quality execution of maintenance and repairs.
- Manage and support certified service partners, ensuring compliance with Client’s standards.
- Conduct quality inspections and commissioning checks on yachts delivered to the US market.
- Collaborate with headquarters in the Netherlands to align service priorities, resources, and technical support.
- Drive continuous improvement by identifying recurring issues and implementing service enhancements.
Maintain strong customer relationships and ensure high levels of customer satisfaction.
Candidate Profile
- 8–10+ years of experience in the high-end yachting industry.
- Strong technical background (mechanical, electrical, and hydraulic systems).
- Proven experience in troubleshooting complex systems.
- Experience working with service partners.
- Strong analytical and problem-solving skills.
- Leadership capability as a hands-on team lead.
- Hands-on and execution-focused.
- Structured, cost-aware, and solution-oriented mindset.
- High level of ownership.
- Excellent communication skills.
Salary and benefits
- USD 100 000 – 120 000.
Email your CV to: louis@proteusprofessionals.com
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Alternatively, call Louis on +34 644 01 55 26
